Returns Policy
You can return unused items in their original packaging within 30 days of purchase. After 30 days we can't offer a refund or exchange.
How to return an item
- Email sales@containersource.com with your order number and what you are returning.
- Ship the item to: Container Source, 960 TX Highway 24, Paris, TX 75462.
- Include your receipt or proof of purchase. Please don't send returns to the manufacturer.
You pay the return shipping, and shipping costs are not refundable. For items over $75, use a trackable service or buy shipping insurance, because we can't guarantee we'll receive your return.
What can't be returned
- Customized products
- Gift cards
- Orders shipped outside the United States
- Sale items. Only regular-priced items can be refunded.
Partial refunds
We may give a partial refund for an item that is not in its original condition, is damaged, or is missing parts for reasons that are not our fault, or that is returned more than 30 days after delivery.
Refunds
When your return arrives and has been inspected, we'll email you to say whether the refund is approved. Approved refunds go back to your original payment method. If you haven't seen it after that, check with your bank or card company first, since posting can take a few days. Then email sales@containersource.com.
Exchanges
We replace items only if they arrive defective or damaged. Email sales@containersource.com and ship the item to the Paris, Texas address above.
Gifts
If the item was marked as a gift and shipped directly to you, you'll get a gift credit for its value by email once we receive the return. Otherwise the refund goes to the person who placed the order.
Questions? Call (800) 499-6128, Monday to Friday, 9 AM to 5 PM Eastern.